STI RCM-Flex Option
STI Revenue Cycle Management Services
are flexible to your medical practice or facility needs.
STI RCM-Flex Option
In the past, Medical Practices and Facilities had two choices to complete medical billing, accounts receivable management and the collection of patient’s medical insurance (both primary and secondary) as well as the patient payment portion.
These used to be your only 2 options:
- Complete the function with an in-house staff.
- Use an outside medical billing service company.
But now STI RCM adds a third option.
We’ve had medical offices tell us that their in-house staff is overwhelmed with billing issues since the Change Healthcare cyber-attack and they can’t find additional people with billing experience to help the current staff catch up. Other offices have said that their current outside billing company is expensive and not experienced or effective with the new billing clearinghouse options since the cyberattack.
Recently we announced a new option for practices that have an inhouse billing staff but need additional help to augment their current staff. That program, which we call the “STI RCM-Flex Option” provides experience billing and collection people to help your current staff by reducing their workload or assisting with functions that they don’t have the time, skills, or inclination to complete. All work is done in your current computer billing software, so you don’t have to worry about information being in two different places. With the STI RCM Flex option, your staff can monitor our billing and collection activity in your computer software to answer patient questions with complete transparency at an affordable cost.
We know that it is very difficult to find experienced medical billing people. We had one new client tell us that they retained two different recruiting companies to find an experienced medical billing person for their medical facility and it just couldn’t be done at their salary budget. They recently signed up with STI RCM for medical billing assistance. The STI Revenue Cycle Management Flex Option Services are customized and scalable to concentrate in areas specific to your medical practice or facility that your current staff just doesn’t have the time or knowledge to address.
STI RCM has been doing medical practice billing for over 10 years for a variety of medical specialties and has an experience medical staff proficient in both insurance and patient billing as well as Accounts Receivable Management and follow-up, filing insurance appeals and credentialling.
STI’s RCM Flex service has been specifically designed in response to struggles many practices and facilities face today with billing and collecting fees. STI’s Revenue Cycle Team works together with your current billing staff to assist practices by providing additional resources, not replacing them. Now you can keep your internal talent focused on what’s most critical to your daily operation needs and let STI’s vast team of trained billing specialists compliment your team by focusing on tasks that your existing staff doesn’t have the time or ability to address. This can be Accounts Receivable, Claim Denials and Filing Appeals and Arbitrating claims to carriers and governmental agencies.
The STI RCM Flex program is not a short-term program because it takes time to develop a working relationship between our two organizations to achieve positive outcomes, so there are minimum term and revenue requirements, but we think you’ll like the results in your practice revenue from this new STI RCM Flex program. Please call for details.
- Gain the advantage of additional resources to add “task-specific talent”
- Reduce the headache of managing and training additional clerical staff
- Get professional, trained, and managed Revenue Cycle specialists without the cost of full-time employees
- Maintain control of your critical billing information in your computer software
- Keep your experienced billing staff and department in place
- Avoid billing staff burnout, turnover, recruiting and training costs
- Have assistance in times of employee vacancy due to illness, disability, or maternity leave
- Choose flexible hours based upon your need and service level.
The medical billing process is more complex than ever before. Practice expenses are up, and revenue is down. Are you losing thousands of dollars by carriers down coding your charges, but you don’t have time to appeal? Don’t lose another dollar because of the lack of time and staff, with the STI RCM-Flex program you can get the help that you need. Rules are constantly changing. Insurance plans are becoming more arduous to understand and technology advancements only seem to benefit payers, not the practice. As an example, practices lose millions of dollars a year to Timely Filing Denials by simply not having enough time to file an appeal. There is a solution to put money back in your pocket and ease your frustrations. The STI RCM-Flex Program is the solution.
Scenarios in which “STI RCM-Flex” can assist.
- Your experienced biller is retiring in six months after years of work at your facility and you want to phase in another organization while she is still working at your practice to “debrief and retain” her knowledge of your procedures and workflow, while you search for another experienced biller to bring on board.
- You don’t need another expensive, full-time billing and collection person but you do need long term, part time help and just can’t find anyone with billing experience that wants to work on a part time basis that fits your budget.
- Your current staff has barely enough time to keep up with the current billing and posting of charges and payments. No one at the practice has the time to sit on the telephone to clean up a large insurance A/R backlog, to deal with denials and to file appeals so you are facing timely filing deadlines and lost revenue.
- Your current staff has no knowledge of how to use a new insurance claim clearinghouse after the cyber-attack on Change Healthcare and you need assistance to catch up on the non-processed billing and collection effort while your staff transfers your facilities billing process to a new claims’ clearinghouse.
- Accounts Receivable Follow-up
- Denial Management
- Filing Insurance Appeals
- Charge Entry Assistance
- Payment Posting
- CPT/HCPCS Coding
- Documentation Audits
- Data Analytics
- Fee Schedule reviews
- Credentialing
- Claims Clearinghouse selection and implementation
- To learn how STI’s RCM-Flex might be right to you contact us.
